Introduction
At Dor-Co, we understand that trust is earned through both quality workmanship and responsible business practices. Protecting the privacy of our customers and website visitors is an important part of that commitment.
Whether you are exploring garage door options, requesting a quote, scheduling installation, arranging service, using our Design Centre, or contacting our team for project support, this Privacy Policy explains how information is collected, used, disclosed, and protected when you visit our website or interact with Dor-Co.
By using this website, you consent to the practices described in this Privacy Policy.
Information We Collect
When you contact Dor-Co, request a quote, schedule service, submit a project inquiry, use our Design Centre, or complete a form on our website, we may collect information such as your name, email address, phone number, company name, property address, project details, and any information you choose to provide regarding your garage door needs.
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, referral sources, and website interactions through cookies and similar technologies.
Information You Provide
Information submitted through contact forms, quote requests, service requests, email communications, and other interactions with Dor-Co.
Information Collected Automatically
Technical and website usage information collected through cookies, analytics platforms, and similar technologies.
How We Use Information
The information we collect may be used to:
- Respond to inquiries and quote requests
- Schedule installations, repairs, maintenance services, and consultations
- Recommend residential and commercial garage door products and solutions
- Coordinate project planning and architect or builder support
- Communicate regarding appointments, products, services, and customer support
- Improve our website, products, services, and customer experience
- Measure advertising performance and website effectiveness
- Maintain business records and comply with legal obligations
The information we collect helps us provide garage door installation, repair, maintenance, replacement, and project support services to residential, commercial, industrial, and agricultural customers throughout Southwestern Ontario.
Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies to improve functionality, analyze website traffic, understand visitor behaviour, and support advertising campaigns.
These technologies help us understand how visitors from communities throughout Southwestern Ontario interact with our website and how we can improve the online experience for homeowners, businesses, builders, contractors, and property owners seeking garage door products and services.
Advertising and Analytics
Google Analytics and Advertising
Dor-Co may use Google Analytics, Google Ads, Google Tag Manager, Google Ads Conversion Tracking, and Google Remarketing services to understand website usage and improve advertising performance.
These services may collect information about how visitors interact with our website, including page visits, time spent on pages, completed forms, and other website activities.
Additional information regarding Google’s privacy practices is available at:
https://policies.google.com/privacy
Meta Advertising
Dor-Co may use Meta technologies, including the Meta Pixel, to better understand how visitors interact with our website and improve advertising campaigns on Facebook, Instagram, and related platforms.
Additional information regarding Meta’s privacy practices is available at:
https://www.facebook.com/privacy/policy/
Information Sharing
Dor-Co does not sell personal information.
Information may be shared with trusted third-party service providers who assist with website hosting, analytics, advertising, communications, customer relationship management, payment processing, or other business operations.
Information may also be disclosed when required by law or when necessary to protect the rights, safety, security, or property of Dor-Co, its customers, employees, or others.
Data Security
Dor-Co takes reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
While we strive to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, provide requested services, comply with legal obligations, resolve disputes, and maintain appropriate business records.
Third-Party Websites
Our website may contain links to third-party websites, including manufacturers, suppliers, the Design Centre, and other external resources. Dor-Co is not responsible for the privacy practices, content, or security of third-party websites.
Children’s Privacy
This website is intended for individuals seeking information about garage door products and services and is not directed toward children under the age of 13.
Access and Privacy Rights
Individuals may request access to personal information held by Dor-Co, request corrections to inaccurate information, or inquire about how their information is collected, used, or disclosed.
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us 1-800-590-4455.
Changes to This Privacy Policy
Dor-Co may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or website functionality. Any changes will be posted on this page and become effective upon publication.
