Read what other customers say about our Chatham location

Rating Summary

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Excellent Repair Service! (Broken Coil Spring)

5
13 May 2024 , Jeff H (Sombra, ON)

Called Dor-Co for a quote on replacement of a broken coil spring on one of our Garage Doors and pro-active replacement of the same spring on the other Door. The Service Technician (Larry) showed up… Read more Called Dor-Co for a quote on replacement of a broken coil spring on one of our Garage Doors and pro-active replacement of the same spring on the other Door. The Service Technician (Larry) showed up the next day (St Clair Township) and replaced both springs in an extremely efficient manner, then did an overall maintenance of the hardware on both Doors. We were extremely pleased with the overall experience and how proficient and personable the Technician was to interact with. Highly recommended.

Defective door that Doorco declines to fix

1
31 August 2023 , Byron G (Merlin, ON)

But what we were told for premium garage doors with a new type of coating that would last forever with no maintenance is currently faded and looks terrible. Doorco agrees that it’s terrible, but will… Read more But what we were told for premium garage doors with a new type of coating that would last forever with no maintenance is currently faded and looks terrible. Doorco agrees that it’s terrible, but will do nothing about it.
Please visit another company who will take better care of their customers after installation

Company response:

At DOR-CO Garage Doors we’re more than happy to work with the customer to repair or replace the faulty situation with a discount however we cannot replace something under warranty if it is 2x outside of the warranty period. The accent woodtone warranty specific for fading is a 3 year warranty, the door in question is over 6 years old. We would be happy to offer you a discount on a new door face or provide you with painting instructions. Please let us know if you wish to pursue either of these options.

Garage door

5
15 September 2022 , Robert L (Rondeau, ON)

I called for assistance after my garage door came apart at the wall. The manager assured me someone would assist us since the car was in the garage. Within an hour the the service technician was there… Read more I called for assistance after my garage door came apart at the wall. The manager assured me someone would assist us since the car was in the garage. Within an hour the the service technician was there and started to fix the problems. He was knowledgeable, quick and very professional. In fact, he tightened, lubricated and repaired several items. Now our door is so quiet and smooth it's like new. Very reasonable as well. Thank you Dor Co.

Excellent Professional Service

5
15 December 2021 , Jim R (Chatham , ON)

Great experience from start to finish. Customer Service person that answered my call was helpful and caring, making sure we were able to get into our garage as the main spring and both cables had… Read more Great experience from start to finish. Customer Service person that answered my call was helpful and caring, making sure we were able to get into our garage as the main spring and both cables had broken. She got us on their repair board ASAP and they were actually able to send a tech a day before they had originally promised.
When Warren arrived to fix the problem he was very professional and had a “can-do” attitude.

Thanks Warren and the Door-Co Team for a job well done at a fair price.

Amazing service

5
23 August 2021 , Metin M (Chatham-Kent, )

I left a message Sunday after a spring on the garage door broke, well Monday morning Ted was in and out I’m less than an hours. THATS WHAT YOU CALL GREAT CUSTOMER SERVICE

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