Read what other customers say about us

Read reviews specific to one of our location:

Oldcastle  |  Chatham

Leave a review specific to one of our location:

Oldcastle  |  Chatham

Rating Summary

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Outstanding customer service

5
17 October 2020 , Kristen D (Lasalle, ON)

I wish to thank Laura and Jeff for their outstanding customer service. There was a bit of confusion in regards to my interest in purchasing a garage door. Their generous response exceeded my… Read more I wish to thank Laura and Jeff for their outstanding customer service. There was a bit of confusion in regards to my interest in purchasing a garage door. Their generous response exceeded my expectations and I think that deserves public recognition. I have just ordered a new door from them and look forward to seeing the beautiful results. Thank you for your outstanding commitment to customer satisfaction.

Company response:

Thank you for your kind words we are very lucky to have such a great staff.

Broken door and no response

1
30 September 2020 , BENJAMIN M (LASALLE, ON)

Installed a broken and damaged door then took the final payment from my visa without authorization and now will not respond to my inquiries about correcting the problems. 3 week of calling and… Read more Installed a broken and damaged door then took the final payment from my visa without authorization and now will not respond to my inquiries about correcting the problems. 3 week of calling and emailing and nothing. If you choose Dor-Co you had better hope you don't have any problems with your door because you won't be getting service. Very dissatisfied! Things happen. I know that the door was damaged in shipping, but I can't get anyone to tell me what will be done about it. Well they got paid.

Company response:

We did run the final payment in error and it was refunded as soon as we were notified the job had some damages. The panels that came in damaged from the factory were replaced, and I personally dealt with Mr. Maini and feel that he is now very happy with his door.

Very Pleased with DOR-CO

5
14 September 2020 , Sabrina A (Oldcastle, ON)

Sales associate (Mark Newell) was excellent to deal with - he made sure I got exactly what I wanted within my budget. The garage doors are great and exactly what I was looking for. The installers were… Read more Sales associate (Mark Newell) was excellent to deal with - he made sure I got exactly what I wanted within my budget. The garage doors are great and exactly what I was looking for. The installers were also excellent - professional, cleaned-up, and did a really great job installing the doors properly. I am very pleased with DOR-CO. I have no complaints and I highly recommend. Thank you for the beautiful doors and excellent service DOR-CO!!

Company response:

Thank you for your kind words we are very lucky to have such a great staff.

Excellent

5
02 June 2020 , Barb A (La Salle, ON)

Dealing with Dor-Co has been an awesome experience, from booking the appointment with a very pleasant customer service representative for a garage door opener installation. The appointment was… Read more Dealing with Dor-Co has been an awesome experience, from booking the appointment with a very pleasant customer service representative for a garage door opener installation. The appointment was expedited and the installer Jeff was wonderful. Arrived promptly. Jeff expertly installed my garage door unit, explained carefully how it worked, and answered all my questions. I would definitely recommend Dor-co and I would highly recommend Jeff to family and friends.

Company response:

Thank you for your kind words we are very lucky to have such a great staff.

One call in twenty years

5
05 October 2009 , Gino P

Dear Sirs:
On Monday, October 5, 2009, we had a service call scheduled for our garage door. About twenty (20) years ago your company installed our garage door and I must say that one (1) call in… Read more
Dear Sirs:
On Monday, October 5, 2009, we had a service call scheduled for our garage door. About twenty (20) years ago your company installed our garage door and I must say that one (1) call in twenty years is excellent. Your service technician Dan Watson arrived and looked over the issue. I must say that it was an extreme pleasure to finally have someone come in and look over the situation and make the proper adjustments and repairs that were required. Dan was extremely efficient, pleasant and professional and I just wanted to take the time and commend him on his work.
Thank-you once again for the service rendered and be assured that I will recommend your services when required.
Take Care and Be Safe
Gino Piazza

Would recommend Dor-Co Garage Doors

5
14 February 2008 , Linda B (Windsor, ON)

This is a letter of recommendation for Dor-Co Garage Doors. Municipal Properties, as well as other divisions of the Municipality of Chatham-Kent, have had several dealings with this company for a… Read more This is a letter of recommendation for Dor-Co Garage Doors. Municipal Properties, as well as other divisions of the Municipality of Chatham-Kent, have had several dealings with this company for a number of years.
It has been my experience that Dor-Co always places their customers first which is proven with their commitment to serving our many facilities throughout the Municipality. Their efficient operation continues to provide timely service and exemplary emergency service.
If you require a more personal recommendation or have any questions regarding Dor-Co or management personnel, I would be more than happy to speak to you personally. Please contact me at 519 360-1998.
Sincerely, Linda Borst, CMM II
Municipal Properties

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